Frequently Asked Questions
Everything you need to know about your QCY audio experience.
Are QCY earbuds compatible with both iOS and Android?
Yes, all QCY Bluetooth earbuds are compatible with any Bluetooth-enabled device, including iPhones, Android smartphones, tablets, and laptops. You can also use the QCY App on both platforms to customize touch controls and EQ settings.
How long does shipping take for my order?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress in real-time.
What is the warranty policy for QCY products?
We offer a 12-month limited warranty on all hardware products purchased directly from the QCY Official Store. This covers manufacturing defects but does not include damage from improper use or accidental water damage.
Can I return my product if I am not satisfied?
We provide a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.
How do I reset my QCY earbuds if they won't pair?
To reset most models, place the earbuds in the charging case, forget the Bluetooth record on your phone, and hold the touch buttons or case button for 10 seconds until the LED indicators flash. Detailed steps for each model are available in our digital manuals.
Are the earbuds waterproof for sports and exercise?
Most QCY models feature an IPX4 or IPX5 rating, making them resistant to sweat and light rain. However, they are not designed for swimming or complete submersion in water.