Returns & Exchanges
At QCY Official Store, we stand by the quality of our audio products and offer a 30-day return policy for items in their original condition. If you are not completely satisfied with your purchase, we are here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return.
Pack Your Device
Securely place the electronics, including all original accessories, manuals, and packaging, into a protective shipping box.
Ship to Service Center
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing